Privacy and Platform Grievance Policy

Authenticated users should use the privacy rights centre and select “Submit a privacy grievance.” Others may email info@neuroxglobal.com with the subject “Kalaqaar grievance”. Include your name, account phone/email, booking or request reference, issue, relevant dates, and requested resolution. Do not email passwords, OTPs, full Aadhaar numbers, or bank credentials.

Tracked submissions receive a reference immediately. We aim to acknowledge email complaints within two business days and provide a substantive response or status update within 30 days, subject to identity verification, complexity, fraud controls, and any shorter period required by applicable law.

If dissatisfied, reply with the reference and reasons for escalation. The grievance function will conduct a second review. This internal process does not prevent you from approaching a competent consumer forum, court, regulator, the Data Protection Board of India, or another authority when legally available.

We retain grievance, investigation, communication, and resolution records for accountability and legal defence. Good-faith complaints do not affect access, but fraudulent, abusive, or repetitive submissions may be restricted.