Refund Protection
Cancellations
Fair ecosystem for both Artists & Clients
Note: Artists receive 100% of the booking amount. Platform fees apply to clients only.
1. Client Cancellations
Before Confirmation
> 7 days100% refund (inc. platform fee)
3–7 days50% refund (platform fee refunded)
< 3 daysNo refund
After Confirmation
> 72 hours75% refund (fee non-refundable)
< 72 hoursNo refund
2. Artist Cancellations
If an artist cancels after accepting, the client receives a full refund (including platform fee). Artists are penalized via our professional standards system to ensure marketplace reliability.
3. Disputes & Timelines
🚩
Raising Issues
Within 12 hours of event completion via the dashboard.
⚖️
Review Process
Our moderation team mediates; final decision protects both parties fairly.
⏳
Processing Time
Approved refunds take 7–10 working days to reflect.
Need Assistance?
Our support team is available for mediation.
Contact Support