💰 Refund & Cancellation Policy

Our policy protects both clients and artists while keeping trust high.

1. Client Cancellations

Request to Book:

• > 7 days before gig → 100% refund (minus service fee).
• 3–7 days before gig → 50% refund.
• <3 days → No refund.

Instant Booking:

• > 72 hrs before gig → 75% refund.
• <72 hrs → No refund.

2. Artist Cancellations

• If an artist cancels after accepting: client gets full refund.
• If an artist cancels an Instant Booking, client gets full refund + artist receives a red flag.
• 2 Instant Booking cancellations in 90 days → temporary suspension.

3. No-Show by Artist

• Full refund to client.
• Artist receives red flags (2x if Instant Booking).

4. Disputes

• Clients can raise disputes within 48 hours after the gig.
• Kalaqaar reviews case → admin decision is final.

5. Refund Timeline

• Approved refunds are processed within 7–10 working days via original payment method.